Privacy Policy

1. Introduction

LendsightAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform and related services (collectively, the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, password, and other registration details.
• Profile Information: Information you add to your profile, such as company name, job title, phone number, and profile picture.
• Contact Data: Information about your contacts that you upload or enter into the Service, including names, email addresses, phone numbers, and other contact details.
• Communication Data: Content of emails, messages, and other communications you create or send through the Service.
• Payment Information: Billing address and payment details processed through our secure payment processors.

2.2 Information Collected Automatically

• Usage Data: Information about how you interact with the Service, including features used, pages visited, and actions taken.
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
• Log Data: Server logs that record requests made to our servers, including timestamps and referring URLs.
• Email Engagement Data: When we send emails on behalf of our users, we track whether emails are opened (via a small transparent tracking pixel) and whether links are clicked (via redirect URLs). This data includes timestamps, open counts, and click counts.
• Cookies and Tracking: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage patterns.

2.3 Information from Third Parties

• OAuth Providers: If you sign in using Google or other OAuth providers, we receive basic profile information as authorized by you.
• Integrated Services: Data from third-party services you connect to your account, subject to your authorization.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and send related information
• Send administrative communications, such as updates and security alerts
• Respond to your comments, questions, and support requests
• Analyze usage patterns to improve and optimize the Service
• Develop new products, services, features, and functionality
• Personalize your experience and deliver relevant content
• Send marketing communications (with your consent, where required)
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With vendors who perform services on our behalf, including Resend (email delivery), Google (AI-powered content insights), and Vercel (hosting and infrastructure).
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or others.
• With Your Consent: When you have given us explicit permission to share your information.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal requirements.
• Portability: Request a copy of your data in a portable format.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Restrict Processing: Request that we limit how we use your information.
• Object: Object to certain processing of your information.

To exercise these rights, please contact us at the email address provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Service. Types of cookies we use include:

• Essential Cookies: Required for the Service to function properly, including session authentication.
• Preference Cookies: Remember your settings and preferences.

Email Tracking

Emails sent through our Service may contain a small transparent image (tracking pixel) that notifies us when the email is opened and how many times. Links in emails are routed through our tracking service to record clicks. This engagement data helps our users understand how their content performs.

Opting Out

Every email sent through our Service includes an unsubscribe link. You may unsubscribe from a specific sender or globally from all communications sent through our platform. You can control cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the Service.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer your information, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: